Frequently Asked Questions
Everything you need to know about your audio journey.
Do you offer international shipping for high-end audio gear?
Yes, we ship our premium electronics worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of the equipment.
What is the warranty period on Found Sound products?
All new electronics come with a standard 2-year manufacturer's warranty. Refurbished items are covered by our 90-day Found Sound guarantee for your peace of mind.
Can I return a product if it doesn't meet my sonic expectations?
We offer a 30-day trial period. If you are not satisfied with the sound quality, you can return the item in its original packaging for a full refund, minus shipping costs.
How do I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for larger purchases.
Are your products authentic and factory-sealed?
Absolutely. Found Sound is an authorized dealer for every brand we carry. All products are guaranteed 100% authentic, factory-sealed, and sourced directly from the manufacturers.